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Tracking Updates and Shipping Delays
Once your order ships, you’ll receive a tracking email from our fulfillment partner. If your tracking link hasn’t updated in a few days, it usually means the carrier hasn’t scanned the package at its next stop yet — not that it’s lost. What to Do ...
Incorrect or Damaged Order?
If you received the wrong item or your order arrived damaged, please contact us within 7 days of delivery. Email pjfsystem@pjfsystem.com and include: Your order number The name on the order A clear description of the issue Photos of the item and ...
How Do Monthly and Lifetime Plans Work?
Monthly: An ongoing subscription that continues until you cancel. Access remains active through your current billing period. Once cancelled and the billing period ends, program access and stored data are removed. Lifetime: A one-time purchase that ...
Can I Switch My Vert Code Elite Monthly Subscription to Lifetime Access?
Yes — you can upgrade to Lifetime access at any time. After 12 monthly payments, you’re eligible to switch to Lifetime at no additional cost. If you’d like to upgrade before reaching 12 payments, we can prorate your previous payments toward the ...
Can I Get a Refund if I Didn’t Use the Program?
No, we do not issue refunds based on inactivity or unused time. Once your purchase is completed and access is granted, the sale is final. Subscription Renewals Subscriptions must be canceled before the next billing date if you do not wish to ...