Incorrect or Damaged Order?

Incorrect or Damaged Order?

If you received the wrong item or your order arrived damaged, please contact us within 7 days of delivery.

Email pjfsystem@pjfsystem.com and include:

  • Your order number

  • The name on the order

  • A clear description of the issue

  • Photos of the item and packaging

This helps us resolve the issue as quickly as possible.


What Happens Next?

Once we review your email, we’ll determine the best solution and work to fix the issue right away.

We appreciate your patience and understanding.

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