If the PJF app feels sluggish, freezes, or takes a long time to load, try the steps below.
Step 1: Close Background Apps
Close unused apps running in the background.
Too many open apps can slow performance.
Step 2: Restart Your Device
Restarting your device clears temporary memory and often improves speed immediately.
Step 3: Update the App
Make sure you’re using the latest version of the PJF app from:
App Store (iPhone)
Google Play (Android)
Outdated versions may run slower or experience bugs.
Step 4: Turn Off Low Power Mode
Low Power Mode (or Battery Saver) can reduce performance.
Disable it temporarily and test the app again.
Step 5: Check Device Storage
If your device storage is nearly full, performance may suffer.
Step 6: Check Your Internet Connection
Slow loading, especially for videos, may be connection-related.
Switch between Wi-Fi and mobile data.
Move closer to your router.
Restart your router if needed.
Still Running Slow?
Device model (e.g., iPhone 13, Samsung Galaxy S21)
Operating system version (iOS/Android version)
App version (if known)
Whether the issue happens on Wi-Fi, mobile data, or both
A short screen recording (if possible)
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