Videos Not Playing in the PJF App?

Videos Not Playing in the PJF App?

If videos will not start, stay on a loading screen, or fail to play in the PJF App, try the steps below in order.

Step 1: Check Your Internet Connection

  • Make sure you’re connected to Wi-Fi or cellular data.

  • Confirm your connection is stable.

  • Try switching between Wi-Fi and cellular data.

If other apps or videos are also not loading, the issue is likely your connection.

Step 2: Force Close and Reopen the App

Completely close the PJF App (do not just minimize it), then reopen it and try the video again.

Step 3: Log Out and Log Back In

Refreshing your session can resolve playback issues.

  • Log out of your account.

  • Close the app.

  • Reopen and log back in.

Step 4: Update the App

Make sure you’re using the latest version of the PJF App.

  • Open the App Store (iPhone) or Google Play Store (Android).

  • Search for PJF Performance.

  • Tap Update if available.

Step 5: Restart Your Device

Power your phone or tablet off completely.
Wait 10 seconds, then turn it back on and reopen the app.

Still Not Playing?

If the issue continues, email pjfsystem@pjfsystem.com and include:

  • Device type (iPhone, Android, tablet, etc.)

  • Device model

  • OS version

  • App version (if known)

  • Program name

  • Video name

  • A short description of what happens when you press play

  • A screenshot or screen recording (if possible)

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