If I Cancel, Do I Lose Access?
Yes. Unless you have Lifetime access, cancelling your membership ends your access at the end of your current billing period.
Once your membership ends, your program access and stored data are removed. However, if you resubscribe later using the same email, you will regain access to your previous training phases.
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PJF App Won’t Load, Freezes, or Keeps Crashing
If the PJF App won’t open, freezes, or crashes, follow the steps below in order. Most issues are resolved in under 5 minutes. Step 1: Fully Close the App Make sure the app is completely closed (not just minimized). iPhone: Swipe up from the bottom ...
Videos Not Playing in the PJF App?
If videos will not start, stay on a loading screen, or fail to play in the PJF App, try the steps below in order. Step 1: Check Your Internet Connection Make sure you’re connected to Wi-Fi or cellular data. Confirm your connection is stable. Try ...
I Can’t Log In or Used the Wrong Email
If you’re seeing a login error, it’s usually because the email you’re using doesn’t match the one from your original purchase. Check your order confirmation email and copy the exact email address used at checkout. That is the address tied to your ...
I Missed a Few Workouts – What Should I Do?
Missing a few workouts happens. The key is getting back on track the right way without rushing or skipping important progression. If You Missed About a Week If you missed roughly one week of training, restart your current phase from the beginning. ...
Can I Get a Refund if I Didn’t Use the Program?
No, we do not issue refunds based on inactivity or unused time. Once your purchase is completed and access is granted, the sale is final. Subscription Renewals Subscriptions must be canceled before the next billing date if you do not wish to ...