App/Video Access
PJF App Running Slow or Lagging
If the PJF app feels sluggish, freezes, or takes a long time to load, try the steps below. Step 1: Close Background Apps Close unused apps running in the background. Too many open apps can slow performance. Step 2: Restart Your Device Restarting your ...
Video Audio Isn’t Playing
If a workout video has no sound, follow the steps below. Step 1: Check Your Device Settings Make sure: Your phone is not on silent. Do Not Disturb is turned off. Your device volume is turned up. The volume buttons are adjusted while the video is ...
Videos Keep Buffering, Freezing, or Won’t Load
If your workout videos are lagging, freezing, or not loading at all, follow the steps below in order. Most playback issues are caused by internet connection or outdated app versions. Step 1: Check Your Internet Connection Video streaming requires a ...
Videos Not Playing in the PJF App?
If videos will not start, stay on a loading screen, or fail to play in the PJF App, try the steps below in order. Step 1: Check Your Internet Connection Make sure you’re connected to Wi-Fi or cellular data. Confirm your connection is stable. Try ...
PJF App Won’t Load, Freezes, or Keeps Crashing
If the PJF App won’t open, freezes, or crashes, follow the steps below in order. Most issues are resolved in under 5 minutes. Step 1: Fully Close the App Make sure the app is completely closed (not just minimized). iPhone: Swipe up from the bottom ...
How Do I View Alternate Exercises?
Some exercises in PJF programs include alternate options. If an alternative is available, you can swap it directly inside the app. Follow the steps below. Step 1: Open the Exercise Tap the exercise in your workout that you want to replace. Step 2: ...